Refund Policy

We accept the return of products within 7 days after the receipt of the product if the item you received is not as described.

The costs associated with the exchange such as the return shipping fees shall be borne by the party to whom the return request is attributable, such as: the Buyer, where the return is due to his/her change of mind; the Company, where the return is due to the defects in the item, or delivery of the wrong or different item.

All return/exchanged items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.

You are welcome to make an exchange as long as it is in stock or alternatively get a refund. We do not accept returned items that were sent back directly without notifying us first. Any addresses on the parcel are not approved as the return address. Returned packages without an authorized return address from customer service representatives will not be refunded or exchanged. 

Return/Exchange Process：

You request for an exchange  or return of items purchased from the Company at any time within 7 days from the date of receipt of the item, where the same is in line with local laws and regulations. A refund may be provided in lieu of an exchange if there is no inventory of the item for which an exchange has been requested.

We do not accept returned items that were sent back directly without notifying us first.

Step 1: Please email our customer service representatives at

support@thehomenco.com to request the exchange/return.

Step 2: After receiving your email with an exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

Step 3: You will receive a refund within one week or have an exchange order processed after we receive your package. We'll email you once processing your refund or exchange. FYI: It will take a longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is the credit card.

Cancellation Policy

If you contact us within 24 hours and the goods are not shipped before replying to the mail, you can cancel the order. You should submit a help ticket from the e-mail:

support@thehomenco.com once your decision to cancel the order.

For orders after 24 hours of purchase  will not be cancelled. 

We will NOT accept order cancellation request if the orders have been shipped.